Meko Privacy Policy

Release Date: June 26, 2026

Welcome to Meko!

This Privacy Policy (hereinafter referred to as "this Policy") applies solely to the products and/or services provided by Guangzhou Zhijian Technology Co., Ltd. (hereinafter referred to as "we," "us," or "our") on Meko (hereinafter referred to as the "Platform"). Please read this Policy carefully before using the products and services displayed on the Platform (hereinafter referred to as "Services") to understand how we process your personal information. We have indicated in bold the important content concerning sensitive personal information and your personal information rights and interests.

Please pay special attention. If you are a minor, please carefully read and fully understand this Policy accompanied by your parents or other guardians, and use the Platform's services only after obtaining consent from your parents or guardians.

Third-Party AI Service Notice. When you use AI chat, voice chat, character voice, image interaction, or other AI-generated features, we will explain in the app the categories of data that may be sent, the recipients, and the purposes, and we will obtain your explicit consent before sending the relevant data to third-party AI service providers. If you do not consent, we will not send such data to third-party AI service providers, but the relevant AI features may be unavailable.

I. What Personal Information We Collect

When you use the Platform Services, we may collect and process your personal information through various means, including information provided by you, information automatically collected during our service process, and information provided to us by third parties. The collection and processing of such information is essential for the normal provision of services on our Platform.

1. Your Account Information

When you register or log in to our Services, we will collect information related to your account, including your mobile phone number, email address, user ID, password actively set/provided by you during registration or login, as well as avatar information and date of birth you may provide when setting up your account's basic information.

Please note that if you log in with a third-party platform account, we may collect information related to your third-party account, such as the user ID, avatar, nickname, and verification information of the third-party account. The specific information is subject to the authorization provided by the third-party platform you choose.

2. Artificial Intelligence Interaction Information

When you use our artificial intelligence interactive services, we may collect and process information that you actively enter, submit, or upload, including chat text, prompts, character settings, AI companion profiles you configure, nicknames, avatars, feedback such as likes, reports, regeneration, and re-input, as well as images, audio, voice clips, and context required to generate responses.

The above information is provided by you through input, upload, recording, feedback actions, or interaction with AI features. Due to the technical characteristics of artificial intelligence interaction, AI may ask questions involving your personal information, and the content you submit may contain your personal information. You may choose not to answer, skip relevant questions, or provide non-personal information to avoid providing relevant personal information. This may affect the quality of ongoing AI chat interactions, but usually will not prevent you from using other services. We also ask you not to provide other people's personal information unless you have obtained their consent or can provide such information under applicable laws and regulations.

3. Transaction Information

When you obtain rewards by purchasing services, using services, or participating in specific activities, we will collect your transaction information, including recharge records, consumption records, service usage information such as virtual props, order information (goods, amount, payment method), and account balance information such as platform virtual coins.

4. Device Information and Log Information

In order to ensure the stability and security of the system when you use our software, protect the service experience and legitimate rights and interests of you and other users, maintain the normal operation of the software and services, prevent your personal information from being illegally obtained, and more accurately prevent fraud and protect account security, we need to collect your device information and log information.

Device information includes the model, operating system and version of the device you use when accessing the Service, the version number of this product, and unique device identifiers (such as MAC address/IMEI/IMSI/Android ID/OAID/GUID/UUID), screen resolution, system language, carrier information, device name, time zone and configuration, network access method, type, and quality. Log information includes running crash logs, account login logs, account status, violation records, search records, browsing records, and interactive posting records.

5. AI Interactions, Voice Data, and Third-Party AI Service Usage

After obtaining your explicit in-app consent, we may send data necessary to provide the relevant AI features to third-party AI service providers for processing. The data that may be sent includes chat text, prompts, character settings and context, images or audio you upload, microphone recordings, voice clips, speech-to-text transcripts, and request IDs, session IDs, device information, and logs needed for request routing, safety moderation, troubleshooting, and service stability.

The third-party AI service providers currently used for relevant AI features include ChatGpt/Gemini/Others. We use the above data to generate AI responses, perform speech recognition, voice synthesis, image or multimodal understanding and generation, safety moderation, service stability, and troubleshooting. If we add or replace a third-party AI service provider, we will update the in-app notice and obtain your consent again when required by applicable law or platform rules.

Your voice data and AI interaction data are processed for the period necessary to provide the current feature. Unless necessary to complete the feature you requested, comply with legal obligations, address security risks, or with your separate consent, we will not retain original microphone recordings on a long-term basis, and we will not use your personal data for undisclosed third-party model training or unrelated marketing purposes. We require the above third-party AI service providers to follow personal data protection standards that are the same as or higher than those of this application and to process data only according to our instructions and this Policy.

II. How We Use Personal Information

We will only use your personal information for necessary purposes such as continuing to provide services, improving service quality, and enhancing your experience.

1. Operation and Management Services

This includes providing and maintaining the content and functionality of the Services, fulfilling obligations arising from our contract with you, creating your account and profile, completing payments and transactions, and completing customer service.

2. Providing Artificial Intelligence Interactive Services

Providing you with personalized AI services and allowing you to personalize your profile, interests, and AI partners, so that you can have personalized and safe conversations and interactions with AI. Where a feature requires processing by a third-party AI service provider, we will obtain your explicit in-app consent before sending the data necessary to provide that feature.

3. Service Stability and Security Activities

To prevent fraud, criminal activity, and illegal use or misuse of our services, and to ensure the security and stability of our IT systems, architecture, and networks.

4. Service Analysis and Improvement

After aggregating, anonymizing, and de-identifying personal information, we further analyze the use and effectiveness of our services, improve our services, and add features. Develop our business and marketing strategy.

5. Direct or Indirect Marketing Activities

To send you information by email that we think will be of interest to you, perform Internet advertising displays, and other marketing activities.

6. Fulfilling Legal Obligations or Advancing Legal Proceedings

To comply with applicable laws and regulations and fulfill our statutory obligations, and to handle all legal proceedings relating to us, including regulatory complaints, reporting, mediation, and litigation.

III. How We Entrust Processing, Transfer, Provide or Disclose Your Personal Information

1. Delegation

In order to provide you with better and better products and services, we may entrust third parties (including companies, organizations, and individuals) to process some of your personal information. We will sign strict data processing agreements with the third parties that we entrust to process your personal information, clearly stipulating the purpose, duration, processing method, types of personal information, protection measures, and the rights and obligations of both parties, and supervise the personal information processing activities of the third parties. The third party shall only process your personal information in accordance with our requirements, the provisions of this Policy, and any other relevant confidentiality and security measures, and shall not exceed the agreed processing purpose and processing method. If you refuse our third party to collect personal information necessary for the provision of services when providing services, it may cause you to be unable to enjoy the services provided by the third party in the process of using the services of the Platform.

2. Transfer or Provision

We will not transfer or provide your personal information to third parties (including companies, organizations, and individuals) at will, except in the following circumstances:

(1) Transfer or provision with your express consent;
(2) Sharing under legal circumstances: We may share your personal information in accordance with laws and regulations, litigation dispute resolution needs, or in accordance with the requirements of administrative and judicial authorities according to law;
(3) Sharing with affiliated companies: In order to associate with our other products or services, provide you with better services, or protect the personal and property safety of our affiliated companies or other users or the public from infringement, your information may be shared within our affiliated companies. We will only share your personal information among our affiliates for specific, clear, and lawful purposes stated in this Policy, and only that which is necessary to provide the services. However, for the information shared with affiliated companies, we will require the affiliated companies to take no less protection measures than this Policy for your information, and strictly comply with relevant laws, regulations, and regulatory requirements. If the affiliated company wants to change the purpose of processing personal information, it will need to seek your authorization and consent again.

Please refer to "Third Party Information Data Sharing" for details on the third-party SDKs we are currently connected to.

Please refer to the "Personal Information List" for the list of personal information obtained.

3. Public Disclosure

We will only publicly disclose your personal information if:

(1) With your separate consent or based on your active choice, we may publicly disclose your personal information;
(2) We may publicly disclose your personal information under the mandatory requirements of laws, legal procedures, lawsuits, or government authorities.

4. Other Exceptions to Consent for Processing Personal Information

In addition to the aforementioned situations, in the following scenarios, we may carry out commissioning processing, transfer, provision, disclosure, or other processing of your personal information without your consent to the extent permitted by applicable laws and regulations:

(1) Related to our performance of obligations under laws and regulations;
(2) Related to national security or national defense security;
(3) Related to public security, public health, and major public interests;
(4) Related to criminal investigation, prosecution, trial, and execution of judgment;
(5) In order to protect the life, property, and other important legitimate rights and interests of you or other individuals, but it is difficult to obtain your consent;
(6) Personal information that you disclose to the public by yourself;
(7) Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels.

Please be aware that, in accordance with the law, sharing and transferring de-identified personal information and ensuring that the data recipient cannot recover and re-identify the personal information subject does not belong to the external sharing, transfer, and public disclosure of personal information, and the storage and processing of such data will not need to notify you separately and obtain your consent.

IV. How We Store Your Personal Information

1. Our services are available to users worldwide. Currently, all personal information, together with our operational data, is stored on servers in Singapore or the United States. Your personal information may be transferred to and stored outside your country or region.

V. How We Protect Your Personal Information

We use a variety of industry-standard security technologies and procedures to help protect your data from unauthorized access, use, or disclosure. All transmitted data is encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption to encode such transmitted information. All stored data is kept on a secure server. Access to stored data is protected by multiple layers of security controls, including firewalls, role-based access control, and passwords.

While we take reasonable commercial efforts to protect data, no technology, data transfer, or system can guarantee 100% security. If a security breach results in accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to your data, we will notify you as soon as we become aware of the problem. If, unfortunately, a personal information security incident occurs, we will promptly inform you of the relevant information, including the cause of the security incident, the possible harm, the type of personal information involved, the measures we have taken or will take to deal with it, and the suggestions and measures you can take to prevent and reduce the risk on your own. We will promptly inform you of the relevant information of the incident by email, SMS, phone call, notification, etc. When it is difficult to inform the personal information subject one by one, we will make a public announcement in a reasonable and effective way.

VI. How You Can Realize the Right to Manage Your Personal Information

1. In the process of using our services, you have the right to exercise your rights related to your personal information, including but not limited to:

(1) You have the right to know and decide on the processing of personal information, and the right to restrict or refuse the processing of your personal information by others, except as otherwise provided by laws and administrative regulations;
(2) You have the right to access and copy your personal information from the personal information processor, except as otherwise provided by law;
(3) You have the right to request the transfer of your personal information to the personal information processor designated by you;
(4) If you find that your personal information is inaccurate or incomplete, you have the right to request the personal information processor to correct or supplement it;
(5) You have the right to request the personal information processor to explain its personal information processing rules;
(6) Delete your personal information by logging out of your account; you can delete personal information by logging out of your account in App Settings or through the webpage;
(7) Other rights granted to you by the laws and regulations of your country or region.

2. If you do not wish to continue using our services, you can choose to cancel our account.

(1) After account cancellation, your personal information will be deleted (or processed according to applicable laws and regulations). If there are other legal reasons that require retention for a longer period of time, we will extend the retention period accordingly and ensure that the relevant information will not be diverted for other purposes;
(2) You can apply for cancellation from us through the following channels: click on the menu button in the upper left corner of the main interface, click on the settings button in the upper right corner of the menu, and then click on the account cancellation option on the settings page. You can follow the prompts in the account cancellation process to proceed with the operation;
(3) Please be aware that we will conduct a reasonable review of your cancellation application. If we find any inappropriate cancellation matters in your account, such as large unused value-added services, pending disputes or reports, we may suspend or reject your cancellation application. You can consult us to understand the reasons for suspending or rejecting your cancellation application;
(4) We will set a 30-day waiting period for your account cancellation application, so that you can calmly consider whether to confirm the cancellation of your account and for us to review whether your account meets the cancellation conditions. During the waiting period, you cannot use the account again to access our services. If the waiting period ends and we confirm that you are not in an unsuitable situation for cancellation, your account will be finally cancelled. If you log in to your account again and become active within 30 days, it will be deemed that you have waived the cancellation, and we will terminate your account cancellation application.

3. You can find convenient ways to exercise your rights related to personal information in the [Personal Center] or [Settings]. If some of your rights are not satisfied, please contact us at any time according to the contact information disclosed in this Policy and inform us of the right request you want us to assist in responding to. We will timely process your claims.

4. Please be aware that we may not be able to respond to your request under the following circumstances:

(1) Related to our performance of obligations under laws and regulations;
(2) Directly related to national security and national defense security;
(3) Directly related to public security, public health, and major public interests;
(4) Directly related to criminal investigation, prosecution, trial, and execution of judgment;
(5) We have sufficient evidence to show that you have subjective malice or abuse of rights;
(6) Responding to your request will place unreasonable requirements on the existing technology or unreasonably increase the burden on us, and you refuse to bear the additional costs resulting therefrom;
(7) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
(8) Involving trade secrets.

VII. How We Protect the Personal Information of Minors

1. We attach great importance to the protection of personal information of minors, and we will protect the personal information of minors according to the requirements of applicable laws and regulations.

2. When we process the personal information of minors, we will take the following measures to protect them: For the collected children's personal information, in addition to abiding by the provisions of this Policy on users' personal information, we will also uphold the principles of legitimate necessity, informed consent, clear purpose, security protection, and legal use. All processing activities will not exceed what is necessary to achieve the purpose of collection and use. After the expiration of the storage period, we will delete the personal information of minors.

3. If you are a parent or guardian of a minor, if you have any questions, comments, suggestions, complaints, or reporting needs related to the matters mentioned in this Policy, please give feedback to us through the contact information disclosed in this Policy.

VIII. Data Retention In General

1. We retain your information for as long as necessary to fulfill the purposes for which it was processed. The length of time we retain your information depends on the purposes for which it was collected and your choices. After this period, we may delete or anonymize your data. We may also retain and use this information as necessary to comply with legal obligations, resolve disputes, or enforce our agreements. The data retaining policy may be subject to the laws and regulations of your jurisdiction. You may contact us for more information or apply for other data retaining policy if you are entitled to do so according to applicable laws.

2. Character Data. If you create a character, we reserve the right to retain that character's data and keep it active on the Services, even if you delete your personal data or account. This ensures that users who have interacted with your character previously can continue to use it without disruption. We will remove all the personal information in the introduction or description of Character (e.g., the creator of the character will no longer show or link to your user profile) to protect your information, so that no one may further identify you via this character. To ensure that we do not retain your personal information when this happens, please avoid submitting any personal information during the character creation process if you wish to keep it private.

IX. How We Update This Policy

1. In order to provide you with better services, the services of the Platform will be updated and changed from time to time. We will revise this Policy from time to time, which will form a part of this Policy. However, we will not reduce your rights under this Policy without your explicit consent.

2. For major changes, the Platform will also provide more significant notice, including the Platform will notify you by means of publicity on the website and even provide you with a pop-up prompt. If you do not agree with this Policy, or disagree with any modification or update of this Policy, you may choose to stop using the services of the Platform or cancel the account of the Platform. However, please be aware that your actions and activities before you cancel your account and stop using the Service are still subject to this Policy.

X. How to Contact Us

If you have any questions or suggestions about this Privacy Policy while using the Platform, please contact us at the following contact information:

Email: contact@zjtemplate.com

In order to ensure our efficient handling of your problem and timely feedback to you, we need you to submit identification, effective contact information and written request and relevant evidence. We will process your request after verifying your identity. Under normal circumstances, we will reply within 15 working days.

If you are not satisfied with our response, especially if you think that our personal information processing behavior has been harmed and we cannot provide you with a satisfactory response after your feedback to us and refuse to improve it, you can make a complaint and report to the relevant personal information protection department of your country or region.